Choosing between over-the-phone interpretation (OPI) and video remote interpretation (VRI) is one of the most common decisions organizations face when establishing language access programs. Both modalities offer significant advantages over on-site interpretation in terms of cost, speed, and availability, but they serve different needs and contexts.
Over-the-phone interpretation connects a qualified interpreter via audio-only phone call. OPI is the fastest way to access an interpreter, with connection times often under 60 seconds. It requires no special equipment — just a telephone — making it ideal for emergency departments, call centers, help desks, and any setting where visual communication is not critical. OPI is also the most cost-effective option for short interactions and languages of lesser diffusion where on-demand video interpreters may not be immediately available.
Video remote interpretation adds a visual component to the interaction. VRI is delivered through a tablet, computer, or dedicated video unit and allows the interpreter to see the patient or client. This visual connection is essential for American Sign Language (ASL) interpretation and beneficial in situations where body language, facial expressions, or physical demonstrations are important to the conversation. VRI is increasingly popular in hospital settings, behavioral health, and complex medical appointments where visual cues enhance accuracy.
When deciding between OPI and VRI, consider these factors: the nature of the interaction (does it require visual communication?), the technical infrastructure available (reliable internet, video-capable devices), the typical duration of interactions, and the languages most frequently needed. Many organizations implement a hybrid approach, using VRI for scheduled medical appointments and ASL needs while relying on OPI for walk-ins, phone inquiries, and after-hours support.
At BeKonek Solutions, we provide both OPI and VRI services in over 300 languages, 24 hours a day, 7 days a week. Our dual-modality approach gives your organization the flexibility to use the right tool for every situation, with a single provider and consistent quality standards.
The best interpretation method is the one that ensures clear, accurate communication between your team and the people you serve. We can help you evaluate your needs and design a program that maximizes access while staying within budget.